At Ennovo Health, your privacy is our priority. We are committed to protecting the confidentiality and integrity of your personal and health information in full compliance with the Jamaica Data Protection Act (2020).

This Privacy Policy explains how we collect, use, store, and share your personal information when you engage with our in-home and aquatic rehabilitation services.

1. Who We Are

Ennovo Health delivers personalized physical rehabilitation services in the comfort of your home, including aquatic therapy. Our licensed professionals are trained to manage your health information responsibly.

2. What Information We Collect

We may collect and process:

Name, address, contact details

Date of birth, gender, TRN

Health and medical history

Emergency contact information

Insurance and billing details

Treatment and therapy notes

3. How We Use Your Information

Your information is used only for lawful purposes, including:

Scheduling and delivering therapy sessions

Coordinating with healthcare providers

Communicating progress and care updates

Processing insurance or billing matters

Meeting regulatory or legal requirements

4. Data Security and Storage

We implement strict technical and administrative safeguards:

Encrypted digital storage

Password-protected systems

Limited staff access to sensitive data

Confidentiality agreements with all personnel

5. Sharing of Information

We do not sell or rent your information. We may share data:

With your consent for coordinated care

With insurance providers as authorized

As required by Jamaican law or court orders

6. Your Rights Under the Law

You are entitled to:

Access your personal data

Request corrections to your records

Withdraw consent to processing (where applicable)

Request deletion of your data (subject to legal limits)

File a complaint with the Information Commissioner

7. Data Retention

Your data will be retained only for as long as required under Jamaican medical and regulatory guidelines.

8. Third-Party Systems

We may use third-party systems for communication and documentation (e.g., secure cloud platforms) that meet compliance standards under the Data Protection Act.

9. Updates to This Policy

Any changes to this Privacy Policy will be posted publicly and made available upon request.

Contact Us

For questions, access requests, or data concerns, please contact:

📧 rehab@ennovohealth.com
📞 876-387-8533
📍 Service Location: In-Home Health